Cancel an invoice issued by mistake
When to cancel and when to correct, what happens to the journal entry, the VAT and the AEAT, and why NaPa sometimes won't let you cancel.
Cancelling is for an invoice that should never have been issued, a duplicate for example. If the sale happened and something changes, issue a corrective invoice.
On the invoice, press Cancel and write the reason, which is kept with it.
What NaPa does
- The invoice keeps its number (numbering has no gaps) and becomes Cancelled.
- Its journal entry and its VAT are reversed with today's date: today's period must be open, and periods already closed don't change.
- It sends the AEAT the cancellation record. If the AEAT never registered the invoice (because it rejected it), the record says so.
When it can't be cancelled
- While the AEAT hasn't answered the invoice's record: wait a few minutes.
- If it has payments: cancel them first.
- If it's in a direct debit remittance: take it out first.
- If it has corrective invoices: cancel them first.
If the AEAT rejects the cancellation, you'll see the reason on the invoice and can send it again. Your company can reserve this task to the accounting firm.
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